Terms and Conditions

INTERNATIONAL VOLUNTEERING

It is understood that Voluntario Global coordinates your volunteering program but it is not responsible for the actions of neither the volunteer nor the organization they are working for.

Voluntario Global is not responsible for loss of property, personal injury, illness, accident, delay or expense sustained by the volunteer while participating in the program.

Voluntario Global requires the volunteer to have adequate medical insurance for the duration of the program and must be provided with details of such insurance coverage at the time of confirming their placement.

Volunteers should be in sufficient physical and mental health to participate in the Program and do not have any physical or mental conditions which could affect their ability to participate in the Program.

Voluntario Global does NOT provide any insurance coverage for the participant or their property in connection with their participation in the Program. Volunteers acknowledge that they are responsible for their safety and own health care needs.

Daily transportation costs and meals are the volunteers' responsibility.

Volunteers agree to follow the laws of the host country, the policies of the community in which they serve, and the rules of the host family, failure to do so will result in their expulsion without notice or refunds.

A non-refundable deposit of the 50% of the total amount of your program is required along with your confirmation email. We begin the confirmation process once the deposit has been received. The balance of the placement fee is due before you start with your program.

If you wish to make changes to your placement once it has been confirmed, Voluntario Global will use reasonable efforts to make the changes. Depending on the case, Voluntario Global reserves the right to apply any additional charges.

Volunteers agree that no part of the donation fee is refundable once the program has started.

ACCOMMODATION

Accommodations have been carefully selected by members of our staff in order to guarantee not only the infrastructure but also the services offered

In case that the volunteer's house is fully booked, participants may be placed in other type of accommodation.

If volunteers are not pleased with the assigned accommodation, they may request to change it. We will make every effort to look for another accommodation of the same type and characteristics when there are valid reasons for such a request. Any and all accommodation change request must be made via email or in writing. According to the accommodation availability, the request will be processed within a minimum of 72 hours.

We will not pay for changes in accommodation made on the volunteer's behalf.

Even if the pickup service is not requested, the volunteer must always inform VG about the arrival time and date via e-mail or telephone at least 72 h in advance. If the requested information is not provided, we cannot guarantee that someone will be waiting at the accommodation for the volunteer upon arrival.

The accommodation will be charged from 10 AM on the first day requested. The check-in to the assigned accommodation must be made from 10 AM to 12 PM. If the check-in and check-out times are not fulfilled, we will charge the corresponding additional days.

IMPORTANT NOTE: In order to assure a pleasant stay, VG has established behavior rules applicable at the accommodation as well as volunteer, apprenticeships or any other VG program. In case of breaking the rules, VG has the right to cancel the program with no refund possibilities.

FEES AND CONDITIONS

The donation fee for our programs is published in our web page http://www.voluntarioglobal.com.ar/en/costs/program-costs, they are valid from 1st January 2012 to 21st December 2012, and replace any other previous version. The volunteer must also include the cost of other services that may be requested (accommodation, transfer service, Spanish lessons, etc).

The payment of a booking fee is always required. This is 10% of the total of the volunteer's program.

CANCELLATIONS

Total payment of the Program is due upon arrival (in case you have arranged accommodation with us) or before starting the program. 

Cancellations must be received in writing to the following email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The booking fee (50% of total cost) is not refundable.

• Cancellations received 4 weeks before the placement starts: no refund of the advanced deposit fee is given.
• Cancellations received less than 2 weeks prior to arrival: a 50% penalty applies to the total cost of the program.

No refunds will be issued once the program has started. The money will be donated to the project you had been assigned to.

• Cancellation of accommodation received 4 weeks before changes are made: 50% penalty applied.
• Cancellation of accommodation received less than 2 weeks before changes are made: no refunds are issued.

All refunds have an administrative charge of 10% on the amount refunded.

No refunds will be issued once the program has started. The money will be donated to the project you had been assigned.

Prices are subject to change without warning. Once the deposit is received, the program fee cost is guaranteed and will not change.

We are entitled to refuse your application or cancel your booking at any time in the event that you (1) fail to complete the application process within the applicable timescale or (2) fail, in Voluntario Global's reasonable opinion, to demonstrate the necessaryattributes either for volunteering generally or for your chosen placement.

Voluntario Global can have no responsibility for flights booked by you.

For airport pickups, Voluntario Global should receive flight information at least 72h prior to arrival. Volunteers are responsible for providing accurate information.